Keeping You Smiling (Our Complaints Policy)
At The Guernsey Smile Centre we aim to deliver care and service that exceeds your expectations every time you decide to visit us.
Should you ever feel that we’ve not met that aim we want to hear from you!
It’s always our preference to try and resolve issues through an open and transparent conversation.
Your key contacts will be Alex Kottenhahn (Practice Principal) and/or Zoe Pinchmain (Practice Manager). Alex and Zoe will work with you to address your concerns to the very best of their ability.
Contact us to arrange a chat via our contact page and include the world “Complaint” at the start of your message or simply call us in business hours on 01481 728701.
If you prefer to make your complaint in writing you can post to:
Guernsey Smile Centre (Complaint) La Tourgand House, Lower Pollet
Guernsey, GY1 1WL
In the unlikely event that we cannot reach a satisfactory outcome, The Guernsey Smile Centre is overseen by the General Dental Council and they can give you further guidance.
The General Dental Council offers the following guidance on complaints via their website.
